Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with internal and external personnel on technical, operational and business-related matters
literacy skills to:
interpret technical documentation
write reports in required formats
numeracy skills to:
take test measurements
interpret results
evaluate performance and interoperability of communication services
planning and organisational skills to plan, design and implement a communications solution
problem-solving skills in a predictable range of network and software compatibility problems
research skills to interrogate vendor databases and websites
technical skills to install and configure multiple server applications in a complex network environment.
Required knowledge
detailed knowledge of:
mail server application
some business collaboration tools
web portal or content management software
overview knowledge of:
administering database servers to support portal applications
backup and restoration of data
firewall configuration
network load-balancing for applications
network server or directory administration
networking infrastructure
security and authentication practices
web server administration.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Prepare existing network may include: | checking for incompatibilities with existing systems configuring domain names system (DNS) to support mail server installing any prerequisites reconfiguring other network services to support mail removing unsupported legacy components updating server operating systems to latest version using vendor tools to check network for readiness to install mail server. |
Mail server may include: | Axigen Mail Server Linux or Unix Sendmail Microsoft Exchange Open Xchange Server Postfix. |
Mail-client access may include: | authentication certificates internet message access protocol (IMAP) integration with other services, such as file sharing mobile devices post office protocol (POP). |
Message integrity may include: | certificates encryption Information Rights Management secure or multipurpose internet mail extensions (SMIME or MIME) transport layer security (TLS). |
Mail-system performance may include: | connectivity: mail clients to server simple mail transfer protocol (SMTP) client to server SMTP server to server databases mail flow. |
Measures to provide high availability and data recovery may include: | automatic server failover backups of configuration backups of databases clustering deleted item retention replicating databases. |
Remote access may include: | web-based mail client virtual private network (VPN) mobile phone or other device. |
Web portal or content-management software may include: | IBM websphere JBoss Microsoft SharePoint Moodle or Equella Oracle. |
Security may include: | access policies application authentication database permissions information rights management roles and site permissions. |
Network infrastructure may include: | firewall configuration name resolution network load balancing. |
Business collaboration software may include: | Cisco collaboration tools Domino or Lotus Groupwise (Novell) Microsoft SharePoint Moodle or Equella wiki engines. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist